Common Causes of Identity Implementation Failures and Strategies for Successful Resolution

Common Causes of Identity Implementation Failures and Strategies for Successful Resolution

There is no silver bullet to IAM implementation challenges, but there are measures you can take to avoid common issues.

 Identity & Access Management has been around for a while, and it’s evolving to manage identities in new ways. Organizations that have delayed implementing IAM have an opportunity to learn the lessons of those who have gone before them.

“Navigating Trust, Crafting Security: IAM Implementation, Your Path to Digital Confidence.”

Here are the common reasons that why IAM programs fail and what you can do about them.

1. Poor Data Quality 

IAM is all about– employees, contractors, customers, partners, and systems. A significant amount of information must be in the right place, in the right format, and at the right time for the solution to work properly.

 Remedy: Evaluate data quality early and implement a remediation strategy. Devote a good portion of your up-front analysis to getting the data right.

2. Insufficient Executive Support

The larger the organization and the more complex its structure.

The policies, procedures, and politics that have evolved over time become a barrier to change and progress in almost every organization. This is where having a strong executive sponsor on the IAM team is critical.

Remedy- We will need someone who can help evangelize the benefits of the program as well as helping to cut through the bureaucracy to drive necessary changes. Executive sponsorship decreases the likelihood that the IAM solution will fall victim to organizational politics.

3. Lack of IT and Business Stakeholders Buy-in/Resistance from the organization 

IAM projects eventually touch all departments within a business and require changes to the way people perform routine tasks, such as onboarding an employee or contractor. Whenever a change is involved, workers will push back.

 It’s Newton’s Third Law: “For every action, there is an equal and opposite reaction.” So how do we overcome the pushback?

Remedy- To engage with stakeholders across the organization from HR to IT operations. Solicit their input, evangelize the benefits of the program, and incorporate their feedback into the program.

 Developing a communication plan to socialize the upcoming changes to internal stakeholders (e.g. emails, internal website, etc.) on a regular basis. Create and implement a change management plan to support the organization through the transformation.

4. There is no plan. You wouldn’t construct a building without a plan, yet many companies make multi-million dollar investments (bets) with little idea of the long-term goals or underlying requirements.

 Remedy- Begin with an IAM Strategy & Roadmap that lays out the plan. Roadmaps link business strategy with product and technology investments. Road mapping requires teams to get specific with respect to planned features or solution performance in terms of value for customers, both internal and external.

About DVrtta

We are a leading Identity and Access Management service provider who stayed ahead of the pack by providing the best IAM services to customers since day one. We have successfully delivered 20+ IAM / IGA projects. We offer a seamless experience with integration across all cloud applications. Have questions? The consultation is always free.


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